How do I book a program?
You will complete a request form with all of your school information, then you will select the date of your trip.
How do I change my booking?
Call in to manage your bookings.
I finished the booking process. What now?
If you’re done the Programming Request Form and have selected a date, your trip is considered booked. If there are any issues with your booking submission, you will be contacted within two business days. Otherwise, we’re excited to have you visiting soon!
What forms of payment are accepted?
Cheque is preferred, but we can accept Visa, MasterCard and cash. Full cost is based on the number of participants stated on the Programming Request Form (or the minimum cost of twenty  participants, whichever is greater).
When is payment due?
On the booking form, you can choose to submit payment (a) prior to arrival, (b) at the time of your trip, or (c) immediately after your visit. Timely payment is appreciated.
What if we come with fewer students than booked?
To adjust the number of participants, simply confirm the number of participants exactly TWO WEEKS prior to your visit. Cost will be based on the adjusted number of participants or the minimum cost of twenty (20) participants, whichever is greater.
How long are the programs?
Programs run from 9:30am to 2:00pm including breaks for snack and lunch, unless otherwise stated in any programming publications. If early departure is needed after the booking is made, please advise our staff upon arrival.
Note: Early Learners, ELKP, and Special Needs may book half-day programs (2 hours).
What if we have to cancel?
A minimum of fifteen (15) days’ notice is required to cancel a booking without penalty. Bookings canceled within fifteen (15) days of a booking will be charged a $25 cancellation fee. Confirmed groups that do not attend and do not provide notice will be charged the full booking price.
Do programs run in all weather conditions?
Our programs will continue to run in rainy and/or snowy conditions. Please come prepared and dressed for the weather. Pavilions are in place to accommodate and adjust programming in the case of inclement weather.
Is there a place to eat?
Picnic pavilions are included within all program bookings for snack and lunch times. We have a litterless lunch and allergy-free policy. Note: For special morning programs, please advise at the time of booking as to if the group will stay for lunch. Indoor space may be reserved with advanced booking. Cleaning fees apply.
How does Heartland Forest handle allergies?
Heartland Forest is an allergy-free facility. We ask that all visitors comply, but we cannot guarantee a completely allergy-free environment.
Where do buses drop off?
Buses are to drop off at the front of the Nature Centre. There is ample free parking on site.
Can we stay past the end of our scheduled program?
Heartland Forest is open to the public. Regular operating hours are 9:00am to dusk.
Is there a place to buy food or drinks?
There is no place on site to purchase any food or drinks. Note that we have a litterless policy.
Is the facility wheelchair-accessible?
The Heartland Forest Nature Experience property was purposefully designed around accessibility. Most of the facilities are fully accessible and we are endorsed by Accessible Niagara.
Are the mosquitoes/ticks bad?
We do have insects on the property that may bite or sting, but occurrences are rare. Proper precautions such as staying on the trails and wearing light-coloured clothing are recommended. Should you wish to apply bug spray, please do so outside and well away from any entrances.
How many chaperones are allowed?
All school staff are complimentary. Other adults, such as parents, are charged a $4.00 program fee.
Are there washroom facilities?
There are facilities at the Nature Centre that are open during office hours and portable toilets by the picnic/playground area.
Where can I find more information about the programs?
More information can be found here.
Can we do a custom program?
Requests can be sent by email and will be considered under the discretion of the program team. Please send any requests to firstname.lastname@example.org.