- Is shipping available?
- How does onsite pick up work?
- Can I return or exchange an item from the Nature Shop?
- What forms of payment are accepted?
- Is there tax?
- Can I request a special order?
- Are the items online the only items available to be purchased?
- What happens if I lose my order number?
- Where do the proceeds from my purchase go?
- Why do some items say “item may vary”?
- What does “Made by Work Experience” mean?
- What does “Made by Club F.I.N.” mean?
Heartland Forest does not currently offer shipping on items sold online. Any item purchased will be available for pick up during our regular scheduled business hours Monday-Friday 9am-4pm or during a prearranged time.
Any item purchased online will be available for pick up at Heartland Forest (8215 Heartland Forest Road, Niagara Falls) during our regular scheduled business hours Monday-Friday 9am-4pm or during a prearranged time.
When you arrive at Heartland Forest simply present your order number at the front reception desk and sign for your item.
If you need to schedule a pick up time outside of our regular scheduled business hours please contact Helena Nieuwland – firstname.lastname@example.org to schedule a time.
Please Note: due to limited storage space Heartland Forest will only hold items for 30 days from the time of purchase before canceling an order that has not been retrieved. If an order is canceled because an item was not picked up no refund will be provided for items $25 or less, any items over $25 will be refunded minus a $25 administration fee.
All items purchased from the Nature Shop are final sale.
We accept Visa and Mastercard for online purchases. At the Nature Centre we can accept Visa, Mastercard, Debit, cash and cheque.
All tax is worked into the price of the item, the price you see listed is the exact price you will pay.
Yes! If you have a special item you’d like to see created or if you would like to order multiples of a single item, please use our special-order request form by clicking here.
The items online are only a small portion of the many beautifully hand-crafted items for sale in our Nature Shop. Many of these items are one of a kind or made in very limited numbers.
Don’t worry! Heartland Forest will be able to identify your order number by verifying the name, email and telephone number listed on the purchase.
All proceeds of Nature Shop sales go directly back into Heartland Forest programming.
All items sold in Heartland Forest’s Nature Shop are hand made and may have slight variations in size and colour.
Any item that is listed as “live edge” means either the entire item or a portion of the item has not been altered from its original natural state. Natural items may have a greater difference in size and shape; if you are concerned about the item’s appearance, we encourage you to contact us before making the purchase.
The Work Experience Program is designed to give adults with intellectual and developmental disabilities or acquired brain injuries hands-on training to gain employment. The Work Experience Program participants are involved with Heartland’s woodshop on a regular basis and create special items solely made by the group. Any item listed as “Made by Work Experience” means these items were planned, prepped and created by the Work Experience Participants.
Club F.I.N. (Fitness and Integration though Nature) is Heartland’s adult day program. Individuals with various special needs meet four days out of the week to experience supported hands on learning and engaging activities. Club F.I.N. is routinely involved in making a vast selection of greeting cards and assisting in the assembly of small wooden projects. Any item listed as “Made by Club F.I.N.” means individuals from the program were directly involved in creating that item.
To contact us about Nature Shop sales select Nature Shop on the contact form drop down.