- Is shipping available?
- How does onsite pick up work?
- Can I return or exchange an item from the Gift Shop?
- What forms of payment are accepted?
- Can I pay with a Heartland Forest gift card?
- Is there tax?
- Can I request a special order?
- Are the items online the only items available to be purchased?
- What happens if I lose my order number?
- Where do the proceeds from my purchase go?
- Why do some items say “item may vary”?
To keep the cost of items down Heartland Forest does not provide shipping through the mail. When Heartland is running a promotion on delivery the staff of Heartland Forest will hand deliver items to the buyer’s address.
Check the Gift Shop page for current shipping promotions.
Any item purchased online will be available for pick up at Heartland Forest (8215 Heartland Forest Road, Niagara Falls) during our regular scheduled business hours Monday-Friday 9am-4pm or during a prearranged time.
When you arrive at Heartland Forest simply present your order number at the front reception desk and sign for your item.
If you need to schedule a pick up time outside of our regular scheduled business hours please contact firstname.lastname@example.org to schedule a time.
Please Note: due to limited storage space Heartland Forest will only hold items for 30 days from the time of purchase before canceling an order that has not been retrieved. If an order is canceled because an item was not picked up no refund will be provided for items $25 or less, any items over $25 will be refunded minus a $25 administration fee.
All items purchased from the Gift Shop are final sale.
For online sales we accept Visa and Mastercard.
Heartland Forest is unable to accept online payments with gift cards at this time. If you would like to pay for an order using a Heartland Forest gift card please contact us directly at email@example.com to accept your payment.
All tax is worked into the price of the item, the price you see listed is the exact price you will pay.
Yes! If you have a special item you’d like to see created or if you would like to order multiples of a single item, please use our special-order request form by clicking here.
The items online are only a small portion of the many beautifully hand-crafted items for sale in our Gift Shop. Many of these items are one of a kind or made in very limited numbers.
Don’t worry! Heartland Forest will be able to identify your order number by verifying the name, email and telephone number listed on the purchase.
All proceeds of Gift Shop sales go directly back into Heartland Forest programming.
All items sold in Heartland Forest’s Gift Shop are hand made and may have slight variations in size and colour.
Any item that is listed as “live edge” means either the entire item or a portion of the item has not been altered from its original natural state. Natural items may have a greater difference in size and shape; if you are concerned about the item’s appearance, we encourage you to contact us before making the purchase.
To contact us about Gift Shop sales select Gift Shop on the contact form drop down.